A.
Introduction
B.
Consumer representation - the big picture
C.
The first steps
D.
Before you start
E.
Before meetings
F.
Scenario - Before meetings
G.
At the meeting
H.
At the meeting - Key points
I.
Scenario - At the meeting
J.
After meetings
K.
Scenario - After Meetings
L.
Dealing with difficulties
M.
Difficulties with the committee
N.
Difficulties with consumer representation
O.
Being effective
P.
A final word
Useful Resources
Fact Sheet: Strengthening meeting skills for teleconferences
Fact Sheet: Confidentiality guidelines
Fact Sheet: Guidelines for consumer representatives on conference organising committees
Fact Sheet: How committee secretariats can support consumer representatives
The little purple book of Community Rep-ing
HCQ Consumer Representatives Program: Consumer Handbook
Resource for consumer representatives to assess the impact of new health initiatives and policies on consumers, with permission from the Australian Government Department of Health and Ageing
Resource pack for community participation in health and medical research
A model framework for consumer and community participation in health and medical research
Tips for consumer representatives
Useful Resources
Discussion Forum
Glossary
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